Terms & Conditions
By using this website or submitting an enquiry, you agree to these general terms. Final transport terms, pricing and service conditions are confirmed separately for each booking.
Website information
Service descriptions, route coverage, fleet details and temperature ranges are provided for general commercial understanding and may change based on vehicle availability, route, product and operational constraints.
Quotes and bookings
- A website enquiry is not a confirmed booking.
- Bookings are confirmed only after route, vehicle, cargo, timing, payment and operational requirements are agreed.
- Pricing may vary due to load size, detention, route, fuel, permits, special handling or urgent deployment.
Customer responsibilities
Customers must provide accurate cargo details, required temperature, loading instructions, documents, addresses and contact persons. Incorrect information may affect service performance.
Liability
Operational liability, if any, is governed by the final agreed transport documents, applicable laws and agreed commercial terms for the specific consignment.
Contact
For commercial terms, contact operations@newagencyhouse.com.